I work in the hospitality industry and because of this unfortunate circumstance I am expected to be nice to people because I have "PEOPLE'S SKILLS". WHATEVER THAT MEANS. Every day I have to make a choice: to live up to the expectation of others or to disappoint them greatly. It's a very hard choice to … Continue reading MUST STOP TALKING
I am thinking of suggesting my training manager to send our employees to Karwa's main office, in order to better our customer service skills. Have you ever been in a Karwa? I am in awe of the way they treat their customers!* I recently took a trip to Villagio and decided to visit one of … Continue reading Praablam customer
And ff you're having a coughing fit, the least you can do is cover your mouth. And that's not just being a good customer, that's called having manners. Thank you.
Dear you, You. You there who wants to pursue a career in hospitality! I know what you're thinking. You'll complete your degree and land a job in a five-star hotel and everything would be hunky dory. Your guests would adore you and sing your praises. Your boss will love you and grant you extra holidays. You'll get … Continue reading Hey you, future hotelier!
I have lived L'hotel life long enough to write this post. I have dealt with such varied personalities over the years that I feel it's safe to say that I'm finally starting to understand humans and how twisted their minds are. Hospitality is one field where no rules are applicable, and new ones are being … Continue reading 5 Hospitality Rules That Can Go Fuck Themselves
When I ended my A levels, I thought "Yes, it's FINALLY over!". I am like most of you out there. I wasn't really confident/stylish/cool/popular in high school. I did become a bit of a "celebrity" at college after I acted as the second ( but hot) wife in a play called "One wife too many" … Continue reading Does a degree really matter?