Hoteliers: Are We Ok?

I have worked in hotels all my life but sometimes I wonder, when I say, I'm passionate about the industry, are people laughing internally? Think about it. What kind of an idiot would be passionate about a job that makes you: Work over-time Work over-time and not get paid for the over-time Work double shift …

Praablam customer

I am thinking of suggesting my training manager to send our employees to Karwa's main office, in order to better our customer service skills. Have you ever been in a Karwa? I am in awe of the way they treat their customers!* I recently took a trip to Villagio and decided to visit one of …